The Resilient Foundation is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. The Resilient Foundation expects that all donors will exercise due care and diligence while making donations. The Resilient Foundation also recognises that a donation may be made erroneously or donors may change their mind.
The Resilient Foundation will examine each request for refund of donation and endeavour to make the refund. The Resilient Foundation may also seek further information / documents and donor must co-operate in this regard.
However, The Resilient Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to The Resilient Foundation to be refunded,
You must request The Resilient Foundation in writing or by email for a refund and Your request must reach The Resilient Foundation within 15 (fifteen) days from the date on which you made the donation i.e. the date on which you:
Made the donation online, electronically or through other means, OR
Handed over the cheque / demand draft to The Resilient Foundation or someone authorised by The Resilient Foundation for this purpose, OR
Despatched the cheque / demand draft to The Resilient Foundation by other means.
The written request stating reason for requesting refund must be sent to the address stated below and must contain all the following details pertaining to the donation:
Date of donation
If donation was made through cheque/draft, please provide Cheque/Draft no.
If donation was made through credit card, please provide Credit Card no. (last 4 digits only).
If donation was made online, please provide Donation-ID.
The Resilient Foundation
Shanti Niketan, Avadh Nagar, Navapur Road, Behind Durga Temple, Boisar West, Palghar, Maharashtra 401506
Email Id: firstname.lastname@example.org All decisions of The Resilient Foundation in this regard will be final and binding on the donor.